aVenco Online Store Return & Refund Policy

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1. Non-Returnable Items

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All MyParchment™ products purchased directly from our official online store (avenco.pro) are final sale and not eligible for return, exchange, or refund.

This applies to the following products:

• MyParchment™ Rolls – all formats and quantities

• MyParchment™ Pre-cut Sheets – all formats and quantities

• MyParchment™ Mix - all formats and quantities 

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2. Food-Contact Product Policy

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Due to the food-contact nature of MyParchment™ products and in accordance with our strict hygiene and safety protocols, we are unable to accept any returns under any circumstances. This includes:

• Unopened or unused products

• Packaging that appears intact or undamaged

• Customer-initiated cancellations after shipment

Once a product has left our facilities, it cannot be re-entered into our inventory chain to ensure consumer protection and product integrity.

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3. No Exceptions Policy

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We understand that certain situations may arise; however, no exceptions will be made to this return and refund policy. This ensures that all customers receive uncompromised, food-safe products that meet our quality standards.

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4. Order Accuracy

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We encourage all customers to verify their order details carefully prior to completing checkout. If you believe you received the wrong item, please contact us through our website or at contact@avenco.pro within 48 hours of delivery. Order errors will be reviewed internally and addressed at the discretion of aVenco.

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5. Third-Party Purchases

We are unable to assist with any return, exchange, or refund requests for MyParchment™ products purchased from third-party retailers, distributors, or resellers. Please contact the original point of sale directly.